Privacy Policy

We may collect personal information directly from you, through our website, through enrollment or tour forms, through parent communication platforms, or during the delivery of our childcare services.

The types of information we may collect include:

• Parent or guardian name, phone number, email address, and home address
• Child's name, age, date of birth, care schedule, and enrollment details
• Emergency contact information
• Authorized pick-up persons
• Medical, allergy, dietary, developmental, or special support information relevant to childcare
• Information shared during tour bookings, inquiries, or enrollment applications
• Payment, billing, fee, or subsidy-related information
• Communications between families and Kinder Roots
• Photos, videos, or observations of children, where consent is provided
• Website usage information such as IP address, browser type, device information, pages visited, and cookies

We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted by law.

Kinder Roots may use personal information for the following purposes:

• To respond to inquiries and communicate with families
• To schedule tours and manage enrollment requests
• To provide safe, appropriate childcare and early learning services
• To understand and support each child's developmental, emotional, medical, dietary, and learning needs
• To manage emergency contacts, authorized pick-ups, attendance, and family communications
• To process payments, fees, subsidies, receipts, or administrative records
• To comply with licensing, childcare, health, safety, and legal requirements
• To communicate updates about programs, centres, closures, events, or important notices
• To improve our website, services, programs, and family experience
• To send newsletters or promotional communications where permitted by law
• To protect the safety, security, and wellbeing of children, families, staff, and visitors

Because Kinder Roots provides childcare and early learning services, we may collect information about children from parents or legal guardians. We treat children's information with extra care and use it only for childcare, safety, developmental support, administration, legal compliance, and other purposes reasonably connected to our services.

Where required, we obtain parent or guardian consent before collecting, using, or sharing a child's personal information, photos, videos, developmental observations, or other sensitive information.

By providing personal information to Kinder Roots, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw consent at any time, subject to legal, contractual, childcare licensing, safety, and operational requirements. If you withdraw consent, Kinder Roots may not be able to provide certain services, process enrollment, communicate effectively, or continue care in some circumstances.

We do not sell personal information.

We may share personal information only where reasonably necessary, including with:

• Kinder Roots staff, educators, administrators, and authorized personnel
• Parents or legal guardians, where appropriate
• Emergency contacts or authorized pick-up persons
• Healthcare providers, emergency responders, or specialists where needed for child safety or support
• Government, licensing, regulatory, subsidy, or legal authorities where required
• Third-party service providers who help us operate our website, booking systems, communications, billing, IT, parent apps, or administrative systems
• Professional advisors such as accountants, insurers, lawyers, or consultants
• Other parties where you have provided consent or where disclosure is permitted or required by law

Any third-party service providers are expected to handle personal information securely and only for the purposes for which it was provided.

Kinder Roots may use third-party platforms or applications for tour booking, parent communication, enrollment, billing, or program administration. These platforms may collect and process information according to their own privacy policies.

Our website may also contain links to external websites or services. Kinder Roots is not responsible for the privacy practices, content, or security of third-party websites or platforms.

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve user experience, monitor performance, and support website functionality.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

Where permitted by law, Kinder Roots may send newsletters, updates, event information, or promotional communications. You may unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send important non-marketing messages related to childcare, enrollment, billing, safety, closures, policy updates, or your relationship with Kinder Roots.

Kinder Roots uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet or electronic systems.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide childcare services, to meet legal, licensing, insurance, accounting, tax, and operational requirements, or as otherwise permitted by law.

When personal information is no longer required, we securely delete, destroy, anonymize, or archive it in accordance with applicable requirements.

You may request access to your personal information or request correction of inaccurate or incomplete information, subject to legal limitations.

To protect privacy and security, we may need to verify your identity before processing access or correction requests.

If you have questions about this Privacy Policy or how Kinder Roots handles personal information, please contact us:

Kinder Roots
Email: info@kinderroots.ca
Address: 415-1040 West Georgia St, Vancouver, BC, V6E 4H1
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM PST